Glossary

Key terms used throughout the Novigem documentation.

Actor Mode: The setting on a rule that determines which user receives points when the rule fires. Options: Record Owner, Last Modified By, or Created By. See Actor Modes.
Badge: A visual reward that recognizes a significant achievement. Badges are permanent and appear on user profiles. See Badges.
Badge Award: A record linking a badge to a specific user, created when a user earns a badge through challenge completion.
Behaviour Change: The shift in how a team works day to day, such as logging activities, updating next steps, and keeping records current. Novigem drives behaviour change by rewarding the actions that lead to better data and pipeline quality. See Core Concepts.
Challenge: A structured program that motivates teams by rewarding specific behaviors over a defined period. Challenges contain rules and define goals. See Challenges.
Challenge Progress: A record tracking how far a user has advanced toward completing a challenge. Updated each time a linked rule fires.
Completion Badge: A badge awarded automatically when a participant completes a challenge goal.
Completion Bonus: Bonus points awarded once when a participant reaches a challenge’s target. Configured on the challenge record.
Condition: A filter criterion on a rule that determines which records qualify for points. Conditions specify a field, an operator, and a value. See Conditions.
Condition Group: A set of conditions combined with OR logic. Within each group, conditions use AND logic. Groups allow complex matching criteria. See Condition Groups.
CRM Adoption: How consistently a team uses the CRM the way it was designed: logging work, updating fields, and following the sales process. Low adoption leaves gaps in the data managers rely on, so Novigem rewards the day-to-day actions that raise it. See Better Hygiene.
Dedupe Key: A unique composite key on each ledger entry that prevents duplicate point awards for the same user-rule-record combination. See Deduplication.
Gamification: The use of game mechanics such as points, badges, and leaderboards in non-game settings to motivate specific actions. In Novigem, gamification runs on real Salesforce activity, so the rewards track the work that matters. See Core Concepts.
Leaderboard: A ranked view of users or teams by points earned over a given period. Leaderboards make progress visible and create friendly competition, and they update as the ledger records new point awards. See Progress Tracking.
Ledger: The immutable record of all point awards in Novigem. Each entry links a user, rule, challenge, and triggering record. See Ledger.
Ledger Entry: A single record in the ledger representing one point award event. Stored as Ledger_Entry__c in Salesforce. See Ledger Field Reference.
Operator: The comparison logic used in a condition (e.g., equals, isChanged, greaterThan). Novigem supports 12 operators. See Operators Reference.
Points: The numeric value awarded when a rule matches. Points contribute to challenge progress and leaderboard rankings. See Rules.
Record Owner: The Salesforce user in the OwnerId field of a record. The default actor mode for most rules.
Recurring Challenge: A challenge type that resets progress on a cadence (weekly, monthly, or quarterly). Useful for sustaining habits over time. See Challenge Types.
Rule: The logic that evaluates Salesforce record events against conditions and awards points when criteria are met. See Rules.
Sales Contest: A time-limited competition that rewards reps for hitting a defined target, such as the most qualified meetings booked in a month. In Novigem you run a contest as a timebound challenge with clear rules and a prize. See Designing Challenges.
Sales Gamification: Applying game mechanics to sales activities like prospecting, meetings, and pipeline hygiene to reinforce the behaviours that drive revenue. Novigem ties the points and rewards to actions reps already take in Salesforce. See Sales Playbook.
SPIFF: A short-term sales incentive that pays out for a specific result, often a spot bonus on a product or deal type. The term stands for Sales Performance Incentive Fund. In Novigem you can model a SPIFF as a timebound challenge with a completion bonus. See Challenges.
Timebound Challenge: A challenge type with a fixed start and end date. Creates urgency by limiting the time to earn points. See Challenge Types.
Trigger Type: Determines when a rule evaluates: Create (new records) or Update (modified records). Change detection operators only work with Update triggers.