Ledger

The Ledger is Novigem’s immutable system of record for all point activity. It provides a transparent and auditable trail of every point awarded, ensuring fairness across the organization and giving administrators the data they need to calibrate their programs.

Entry structure

Each ledger entry includes:

• User
• Rule
• Challenge
• Triggering record
• Points
• Timestamp

Admin use cases

Admins use the ledger to:

• Validate rule logic
• Identify gaming behaviour
• Recalibrate scoring models
• Report on trends

Example: “Which rules created the most engagement this month?”

Best practices

• Review entries regularly: Spot anomalies early. Unexpected spikes often indicate misconfigured rules.
• Validate new rules with test users: Ensure the ledger logs exactly what you expect before rolling out to a full team.
• Use consistent naming conventions: Clear rule and challenge names make ledger reports easier to interpret.
• Keep point values balanced: Avoid dramatic jumps that distort leaderboard positions.
• Use Salesforce reporting: Build dashboards that visualise ledger trends for leadership.

Tip: The ledger is your best debugging tool. Check it first when scoring seems off.

Common pitfalls

• Overly broad rule conditions: may award points unintentionally.
• Rules firing multiple times: often caused by automation updating fields.
• Missing challenge context: occurs when rules fire outside a challenge window.
• Data visibility issues: ensure admins and managers have access to ledger records.

Related

• Create your first challenge: Learn how to see rule triggers and ledger entries in action.
• Installation Guide: Ensure Novigem is properly connected to start logging activity.
• Rules: Understand how rule logic produces ledger entries.
• Challenges: See how scoring contributes to goals.
• Progress Tracking: Learn how ledger data powers visualization.
• Badges: Understand how achievements are granted from ledger insights.